Exchange Policy - Swiwin products
RC Team guarantees that subject to the following conditions, exchange can be requested within 7 working days of the purchase date (subject to actual date the product was received). Please contact RC Team service center for more details of the services:
1.Exchange can be requested under one of the following conditions:
a.Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier. The picture need to be took and kept to proof the damage.
b.After the product is unpacked, it cannot be started normally according to the manual or under the guidance of the technician, or the quality defects of the non-human product are found;
If the above two situations were confirmed in the RC Team checking after the exchanging goods received, RC Team does the change at once; if not, please refer to the free or paid repair policy.
2.Exchange can not be requested under one of the following conditions:
a.Customer did not immediately report damage sustained in transit with the presence of the courier.
b.Refund or exchange is requested after 7 working days of purchase (since the actual date the product received).
c.Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
d.Product held no manufacturing defects after testing made by RC Team Technical Support.
e.Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
f.Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
g.Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.
h.Products purchased from an unauthorized agent/dealer.
a.For exchanges, only the defective parts will be replaced; if the main engine fault just replaces the main engine; if the motor fault, just replace the motor. Other parts will not be replaced.
b.Products shipped to the warehouse must be properly packaged to prevent damage in transit. We will not be liable for poor packaging and/or lost or uninsured products.